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Luxury Skincare for Every Face
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Beauty Essentials NZ and AU

FAQ

Find answers to common questions about our products, services, and policies.

Contact Us

If you have a question or need quick assistance, our friendly support team is here to help. Click the button below to reach out — we’d love to hear from you.
Please allow 3–5 business days for us to review your request or process any returns.
Contact Us
About Us

Shopping Information

How do I find a product?
You can browse our product categories or use the search bar at the top of the page.
Type a keyword or product name, and we’ll show you matching results instantly.
Can I save products to my wishlist?
Yes! Simply click the ♥ icon on any product to add it to your wishlist for future purchases.
How do I know if a product is in stock?
All in-stock products display an “Add to Cart” button. If a product is sold out, you’ll see an “Out of Stock” label.
Can I purchase products as a guest?
Absolutely. You can check out as a guest without creating an account — but signing up makes future orders faster.

Payment Information

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Afterpay across New Zealand and Australia.
Is my payment information secure?
Yes — all transactions on Beauty Bree are encrypted using SSL to protect your data and privacy.
Can I use a coupon code?
Of course! Enter your valid promo code during checkout to receive discounts or special offers.
What happens if my payment fails?
If payment doesn’t go through, please double-check your card details or contact your bank.
You can also email us at hello@beautybree.com for assistance.

Order & Returns

How can I track my order?
Once your order ships, you’ll receive a tracking link via email.
You can also log into your account anytime to view order status.
How long does delivery take?
Orders usually arrive within 3–7 business days across New Zealand and Australia.
Remote areas may take a little longer.
What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products.
Simply contact us at hello@beautybree.com to begin the return process.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned items.

Ordering from Beauty Bree

Do you ship internationally?
Currently, we ship within New Zealand and Australia only, but international shipping is coming soon!
Will I receive a confirmation email after ordering?
Yes — you’ll receive an order confirmation immediately after purchase and another email once it ships.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make changes, email hello@beautybree.com as soon as possible.
Do you offer gift wrapping or personalized messages?
Yes! You can add a gift note or select our eco-friendly gift packaging option at checkout.
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Glow Starts Here

Your beauty essentials, carefully chosen for a radiant you. Indulge in clean, cruelty-free skincare and cosmetics designed to bring out your natural glow.
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